2008 REPORTS > ITALY - July 7, 2008
ITALY
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Measuring success one satisfied customer at a time  
Mitutoyo Italian President Giovanni Costa
Mitutoyo Italiana has come a long way since its establishment in northern Italy over 20 years ago. From a rented space in 1987 and building its vast headquarters just outside of Milan today, Mitutoyo has arrived as one of the leaders in the metrology industry in the country.

Mitutoyo Italiana specializes in the distribution of measuring equipment that ranges from small precision tools to large machines for commercial use, with costs that start from around 100 euro and go over 100,000 euro.

“You must consider that our machines make very, very high-precision measurements. Through them, we don’t just measure down to centimeters but we are able to measure down to nanometers. These machines are very important to high-technology companies that are pushing boundaries of invention and innovation,” says President Giovanni Costa.

This importance is evident in Mitutoyo’s customer base. With large end-users such as Fiat, Ferrari, Magneti Marelli and the Red Bull Racing Team, the Japan-based company has gained the highest reputation in its industry and the top spot in its segment in Italy.

“Mitutoyo has made a lot of investment in research and development, and this has positioned us to have the best product in the market,” says Costa.

“We don’t simply sell our finished products to customers here. Through business solutions, we satisfy whatever application from the customer and implement personalized solutions based on specific demands. This is because our culture is different. We gain customers because we can adjust to our customers’ demands better than our competitors,” he adds.

Mitutoyo has ambitious plans for the coming year, including a massive advertising plan to promote a wider knowledge of its own brand and participation in five different trade exhibitions where it will launch 14 new products. Again, it will enhance these products with value-added services that include highly specialized training for distributors.

By any measure, Mitutoyo Italiana is clearly a leader in its field.

www.mitutoyo.it

 
 
Table of Contents
Italian economy goes high gear
The winning strategy of Toyota
The power of change
The Suzuki ‘way of life’ is huge success
Providing a clear track for the future
Land, sea, and air: NYK Logistics delivers
100% Italian, 100% natural
A master of the local market
Building success from the grass roots
Excellence through a sound game plan
Measuring success one satisfied customer at a time
ITOCHU Italiana catapulted to success
A firm commitment to the local community
Local partner to Japanese
Omron marks jubilee year through volunteer work and eco-initiatives
Excellence in science
Italian jewelry company grabs golden success in Japan
Supplying Italy with Japanese innovation
The intelligent way to comfort


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JETRO Italy, based in Milan, has played a prominent role in sustaining and strengthening bilateral trade and investment between Japan and Italy. JETRO offers its services and advice to all Japanese or Italian companies operating in Italy. www.jetro.go.jp/italy

Regione Lombardia aims to position the region as a highly attractive destination for foreign investment and as a regional platform from which to export its goods and services. Its Web site also contains a comprehensive guide to all investment-related inquiries. www.regione.lombardia.it

Solvay Solexis is a worldwide leader of innovative fluorinated products for specialty markets. With its company headquarters and manufacturing facility in Milan, and offices in over 10 countries around the world, Solvay Solexis is focused on customer-driven research and supports sound environmental practices. www.solvaysolexis.com