WER - World Eye Reports
2009 REPORTS > AUSTRALIA - OCTOBER 25, 2009
Australia
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HCA provides total customer satisfaction  
Hitachi Construction Machinery Australia CEO Shogo Yokoyama
Construction, mining and forestry are industries at the heart of the Australian economy. With a very wide range of products that cater to those giant industries, Hitachi Construction Machinery Australia (HCA) is as ready as always to meet future challenges through direct customer contact and high-quality goods built for the toughest jobs in the country.

With more than 30 years of experience with the company, HCA CEO Shogo Yokoyama understands the nature of the business very well.

“We are looking for opportunities to grow during this period. Australia is a good market for us, and we have taken the company forward by keeping our promises to customers and by ensuring open lines of communication with them. We want to do a good job, and provide the highest standards of products and service to all our customers,” Yokoyama explains.

HCA distributes Hitachi excavators, mini-shovels, wheel loaders, dump trucks and John Deere motor graders, wheel loaders, backhoe loaders, skid steer loaders, harvesters, log skidders, and bulldozers for the construction, mining and forestry industries throughout Australia.

The largest product sold is the EX 8000, one of the largest excavators in the world, with an operational weight of 800 tons and a 43-cubicmeter loading capacity.

With such large equipment required for huge projects, parts and service have become a significant part of HCA’s business. And Yokoyama is pleased with the performance of the company’s 24 offices across Australia, all of which provide full sales and service support.

“We have 800 people working in Australia, and parts and service account for half of our business. By having no subdealers or agents, we are able to deal directly with customers and ensure the highest quality of service. With customers such as BHP Billiton, Rio Tinto and other significant resource companies, we have proved we have the ability to serve key clients here in Australia and intend to continue gaining ground in the Australian market,” Yokoyama explains.

www.hcma.com.au

 
 
Table of Contents
Strengthening ties with the Japanese
Panasonic has clear picture of growth
Toshiba brings it all together
Bringing passion back to photography
HCA provides total customer satisfaction
Suzuki grows by catering to Australian way of life
Daikin celebrates 40 years of growth
Kubota consolidates Australian operations
Scoring success in Australia
MOL finds new growth areas
Powerful player in local energy
DENSO maintains investment Down Under
Toyota gears up for sustainable future in Australian market
Honda sets industry standards
Japanese bank leads the way in Australia
CR Kennedy focuses on the Japan connection to strengthen business
Melbourne – the perfect place to mix business with pleasure


Ebox

Naturally brewed from wheat, soybeans, water and salt, Kikkoman is the soy sauce of choice as it uses no artifi cial coloring or preservatives. It has found its way around the world as an all-purpose seasoning for Japanese and international cuisines. It has also launched a new high-quality range of marinades and sauces, which include sweet chili ginger, lime and lemon grass, and sesame and ginger. www.kikkoman.com.au

Launching operations in Australia in 1985, Toyo Ink Australia is a technology-driven company with a clear focus on value-added products and development. It has achieved its leading position by providing the highest-quality ink and adhering to strict environmental guidelines. www.toyoink.com.au

Hakubaku Australia produces the highest-quality noodles for the Australian, Japanese and international markets. Having set up a factory in Australia to gain access to the best grain in the world, it uses only the best local and certifi ed organic wheat to produce premium Japanese noodles. www.hakubaku.com

The pursuit of “Quality First” has been key to Aisin Australia’s success. Set up in 1972, it imports, exports, produces, and sells attractive and innovative automotive products, including door frames, latches, hinges and moldings. Under its “Vision 2010” plan, it is a strong and valued supplier for local customers, a self-sustaining production base and source of innovation. www.aisin.com.au

Present in Australia for almost 20 years, Fujitsu Ten is the country’s largest importer and supplier of navigation and audio equipment. A global leader in personal navigation devices and a major supplier to Toyota, Fujitsu Ten’s audiovisual navigation brand – Eclipse – offers safety-related features while providing full in-car entertainment solutions. www.fujitsuten.com.au; www.eclipse-web.com.au

Hunter Phillip Japan Ltd., based in Sydney, is a specialist Australia-Japan cross-border advisory fi rm. The firm’s principals have extensive Japan experience, with particular skills in property and funds management-related areas. www.hpj.com.au

Australian Honey is a pure source of energy from nature. Its bees are not affected by the problems in other honey-producing countries and its high-quality product is bottled in sophisticated packaging. Having a great interest in Japan and its culture, the company seeks distributors or retailer partners in the country. www.australianhoney.com.au

The Japan External Trade Organization promotes foreign trade with all countries. In Australia, it also identifi es new investment opportunities for Japanese and Australian companies. www.jetro.go.jp/australia

The Japan Foundation organizes cultural activities and cultural programs to deepen Japan-Australia ties. www.jpf.org.au

 
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